Refund Policy

Introduction

At Husk, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. This Refund Policy outlines the conditions under which products can be returned or exchanged.

1. Eligibility for Returns and Exchanges

1.1 Domestic Orders (Within India):

• Exchange Requests: Customers may request an exchange within 15 days of receiving the product. To initiate an exchange, please contact our customer support team with your order details.
• Return and Refund: Currently, we do not offer returns or refunds for products delivered within India. Exchanges are available as per the conditions mentioned above.

1.2 International Orders (Outside India):

• Returns and Refunds: Products delivered outside India are not eligible for returns or refunds. However, exchanges can be facilitated under specific conditions. Please refer to our international exchange policy for more details.

2. Conditions for Exchange

To qualify for an exchange:

• The product must be in its original condition, unused, and with all original packaging and tags intact.
• A valid proof of purchase must be provided.
• The exchange request must be initiated within the specified 15-day period.

3. Non-Eligible Items

The following items are not eligible for exchange:

• Customized or personalized products.
• Items marked as final sale or clearance.
• Products that show signs of use, wear, or damage.

4. Exchange Process

To initiate an exchange:

1. Contact Customer Support: Reach out to us at [your email] or [your phone number] with your order number and reason for exchange.
2. Approval: Once your exchange request is approved, we will provide instructions on how to proceed.
3. Shipping: Customers are responsible for shipping the original product back to our facility. Ensure the product is securely packaged to prevent damage during transit.
4. Processing: Upon receiving and inspecting the returned product, we will process the exchange and dispatch the new item. You will receive a confirmation email with tracking details once the new product is shipped.

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Report Immediately: Contact our customer support within 48 hours of receiving the product.
• Provide Evidence: Share photographs of the damaged or defective item along with your order details.
• Resolution: We will assess the issue and offer a replacement or exchange based on availability.

6. Contact Information

For any questions or assistance regarding our Refund Policy, please contact us at:

Husk Customer Support
Email: info@theworldofhusk.com
Phone: [your phone number]