Refund Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  1. Cancellations will only be considered if the request is made 14 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
  2. Husk does not accept cancellation requests for custom-made items and maintenance services provided. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
  3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 14 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 14 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
  4. In case of complaints regarding the products that come with a warranty, please refer the issue to our customer service team.
  5. In case of any refunds approved by Husk, it will take 14 days for the refund to be processed to you.

Non-Eligible Items

The following items are not eligible for exchange:

  • Customised or personalised products.
  • Items marked as sale or clearance.
  • Products that show signs of use, wear, or damage.
  • Products that have been sold by a third party. The related seller should be contacted in such an instance.

Any chemical, material, or quality alterations will not be eligible for exchange.